For Brisbane locals, we offer a next-day local pickup option. Simply place your order before 8:00PM and it will be ready for pickup from our office at 93 Commercial Road Newstead 4006 on the next available business day. Once your order has been transferred from our warehouse to our office, our team will send an order update to your email advising that your order is ready for pickup! When you arrive at our office, please call our 1300 564 059 number and let our team know you’re picking up a ‘More Than Meeples’ order, quote your order number and name and we’ll have your order ready and out to you in no time. We also have free short-term parking available for your convenience.
$10.00 FLAT RATE SHIPPING AUSTRALIA WIDE
We are proud to offer a $10.00 flat rate shipping Australia wide for orders of all sizes. Simply choose our ‘Flat Rate’ shipping option during checkout for a seamless ordering experience. We use Australia Post’s ‘Parcel Post’ service that offers up to $100 of compensation included, carbon neutral parcel delivery and tracking and delivery from 2 business days. Find out more about Parcel Post via the Australia Post Parcel Post website.
EXPRESS POST (Temporarily Suspended)
Get your products sooner with Australia Post’s Express Post shipping option. Shipping fees are calculated based on the size and weight of your order and are calculated at checkout. For more information about Express Post, please refer to the Australia Post Express Post website.
*Please note that Australia Post is currently experiencing Coronavirus delays as such we have suspended our express post-delivery option as while Australia Post is prioritising Express Post shipments, they cannot currently guarantee the speed of this service.
We do not currently offer an international checkout option on our cart. We are, however, more than happy to assist our international customers around the world. Please contact us at email@example.com with the products and delivery information and we we’ll get back to you with an international shipping quote. International customers do not need to pay Australian GST and will receive 1/11th of your order off (10% Australia Goods and Services tax). Please note that import duties, customs and any tariffs are the sole responsibility of the customer.
Frequently Asked Questions
Orders containing ‘Preorders’ and ‘In-Stock Products’
Please note that customers that place an order containing a preorder or Kickstarter preorder together with regular ‘in-stock’ products will have their entire order held from dispatch or pick-up until all products on preorder have arrived in our warehouse. For more information please refer to our Preorders and Kickstarter Preorder policy.
How do I track my order?
Order tracking details will be updated under your ‘My Orders’ tab of your account settings within 48 hours of your order being shipped.
When will my order ship or be available for pickup?
Credit Card, AfterPay & PayPal
Orders placed before 8PM will generally ship on the next business day. The More Than Meeples team endeavours to ship all orders paid via credit card, AfterPay & PayPal as fast as possible but in some cases orders can take up to 2 business days for our warehouse team to pick and ship. Should there be a shipping delay in excess of two business days, a member of our warehouse team will contact you via email with an update on your order.
For customers that have chosen local pickup, products will be available for pickup from our office at 93 Commercial Road, Newstead, QLD on the next business day excluding public holidays. Once your order has been transferred from our warehouse to our office, our team will send an order update to your email advising that your order is ready for pickup! Out of office hours are available upon request but need to be prearranged. Please contact us.
Please note that payments made via direct deposit will not ship or be available for pickup until the funds have cleared in our account. The More Than Meeples team will send through a confirmation email once payment has been confirmed and we will ship or have the good’s ready for pickup on the next business day.
Estimated Shipping Times
Please note the shipping times provided below are estimates and are provided by Australia Post and are outside of More Than Meeple’s control.
Flat-Rate (Australia Post Parcel Post):
Within Queensland – 2 to 5 business days.
Interstate – 3 to 8 business days.
Express Post (Australia Post Express Post):
Within Queensland – 1 to 2 business days.
Interstate – 2 to 6 business days.
For more information please refer to Australia Post’s ‘Domestic Delivery Updates’.
The More Than Meeples team will always endeavour to ship out all orders placed before 8:00PM on the next available business day. However, occasionally due to factors outside of More Than Meeple’s control, your order or shipment may be delayed. This includes but is not limited to postal delays and weather or product fulfilment delays.
If you believe there has been an issue with your delivery, please contact our customer support team on firstname.lastname@example.org or through our integrated chat messenger within 14 days of receiving your order confirmation, and we will follow up on your behalf. To avoid preventable delays please always ensure that you check your order details, including your delivery address prior to placing your order at checkout.
Last Updated: 12 July, 2021