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Hobby, Collectible & Online Board Game Shop – $10.00 Flat Rate Shipping Within Australia

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Frequently Asked Questions

Frequently Asked Questions

Store Information

Where are you located?

More Than Meeples is an online only retailer based out of Brisbane, Australia. We offer shipping Australia wide through our website, International shipping on request, and a next-day local pick-up option for Brisbane locals (available from 10:00 AM to 5:00 PM Monday to Friday excluding national holidays).

Do you have a brick and mortar location?

No, at this stage we are an online only retailer. We do, however, offer local pickup from our office at 93 Commercial Road, Newstead, QLD.

What products do you stock?

At More Than Meeples, we currently stock a growing range of modern tabletop games including strategy board games, family board games, party board games, Living Card Games (LCGs) and Collectable Card Games (CCGs). We also plan to stock a range of toy and collectables in the near future.

Do you sell on multiple sales channels?

No, More Than Meeples only sells through our online store, all products listed as ‘in-stock’ are in stock, ready for shipment for your peace of mind.

Do you offer customer holds?

No, at this stage we are unable to offer a customer’s holds service. This is something we are looking at adding in the future.

Do you price match?

No, at this stage we are unable to offer price matching on any of our product lines. Our goal is, and always will be to offer the best service, great prices year round and a seamless shopping experience which does not allow us to compete with the cheapest online retailers.

Do you offer a gift-wrapping service?

No, at this stage we are unable to offer gift wrapping services.

Ordering

What is an ‘In-stock’ product?

An in-stock product is any product that we currently have in-stock in our warehouse ready for shipment.

What is a ‘Preorder’?

A ‘Preorder’ is any product that we do not currently have in stock but that we have pre-ordered with our suppliers. For more information refer to our Preorder and Kickstarer policy.

When will my pre-order arrive?

While we endeavour to list the expected arrival date from our suppliers (on the product page) for all preorder products, we unfortunately cannot guarantee when preorders will arrive. Upon arrival we aim to ship out all preorders within 24 hours of receipt into our warehouse.

How do I pre-order a product?

To pre-order one of our pre-order products simply place an order for products marked as ‘preorder’ products as normal.

Can I order ‘Pre-order’ and ‘In-stock’ products on the same order?

Yes, however, we recommend separating preorder products and in-stock products onto different orders as orders containing preorder products will not ship or be available for pickup until every product on your order has arrived in our warehouse. For more information please refer to our Preorder and Kickstarter policy

Can I cancel my Pre-order?

Yes, requests to cancel your pre-order will be accepted up until your order is ready to ship. Once your pre-order has arrived and is ready to ship, your order status will change from 'processing' to shipped and you will be provided a tracking number. At this stage, cancellations are no longer possible. Please refer to our Preorder and Kickstarter policy for more specifics on the process.

What is a ‘Backorder’?

A backorder is any product that is currently out of stock on our webstore and that we do not currently have a pre-order with our suppliers. Backordered products do not have an estimated restock date.

How do I backorder a product?

Products listed as ‘out of stock’ are unavailable for backorder. At More Than Meeples, we believe in only selling products that we either have ‘in-stock’ or that we have an active pre-order with our suppliers. If you are interested in ordering a product that is currently not in stock, send us an email on sales@morethanmeeples.com.au and we will do our best to source the product for you as soon as possible.

Can I order a game that you do not have on your website?

If you would like us to try and source a game for you that isn’t on our website please reach out to us at sales@morethanmeeples.com.au and we will do our best to see what we can do.

What is a 'Ding and Dent'?

At More Than Meeples, we check every game that arrives from our suppliers for damage prior to shipping out for your peace of mind. If a game arrives to our warehouse with box damage, our suppliers provide us with varying amounts of credit depending on the severity of the damage. In 99% of the cases, damage is merely cosmetic and does not affect game components. As such we discount these games based on the credit provided to us by our suppliers. Effectively, we can sell you a perfectly good game (with a bit of box damage) for a reduced rate!

Payments, Exchanges, Refunds & Returns

What payment methods do you accept?

We accept Credit Card via Stripe’s payment gate, Bank Deposit, PayPal and AfterPay.

What currency are your prices in?

All our products are in Australian Dollars (AUD).

Are your prices tax inclusive?

Yes, all of our product pricing includes 10% GST.

Do you offer returns and refunds?

Please refer to our full Returns & Refunds Policy for more information.

Shipping and Delivery

What shipping options do you offer?

All products purchased from More Than Meeples are shipped via Australia Post with either our $10.00 Flat-rate Parcel Post Australia wide shipping option or via Express Post (coming soon) at additional cost.

How is Express Post shipping calculated?

Express post is calculated based on the size, weight and distance of total shipment at checkout.

How can I select a shipping option?

Our available shipping options ‘Flat Rate Shipping’, ‘Express Post’ or ‘Local Pickup’ can be selected during the checkout process.

Do you offer free shipping?

No, at this stage we only offer flat rate shipping of $10.00 Australia wide.

What are your estimated delivery times?

Estimated shipping times are 2-7 business days for our Flat Rate option and 1-2 business days for Express Post within Australia. However, shipping times can vary due to delays in postage services that are out of More Than Meeple’s control; Refer to the Australia Post website for more information on shipping times.

Are your shipping options tracked?

Yes, all of our shipping options are tracked and you will receive a shipping notification with relevant tracking details usually with 24 hours of your shipment.

Do you offer local pickup?

Yes! Local pickup is available Monday – Friday (not including National Holidays) from 10:00 AM to 5:00 PM from our office at 93 Commercial Road, Newstead 4006.

How do I choose the local pickup option?

Simply select ‘Local Pickup’ during your checkout and your item will be ready to collect the next business day from our office.

When will my order be ready for pickup?

Orders placed by 8PM will be available for next-day pickup. Once your order has been transferred from our warehouse to our office, our team will send an order update to your email advising that your order is ready for pickup! Please ensure that you have your order name and number to provide to our team. Please note that in order to protect our customers privacy, we may require valid photo ID. 

International Customers

Do you offer international shipping?

Yes, however this service is not available via our website, please get in touch with us at sales@morethanmeeples.com.au for a quote prior to making your online order.

Is your international shipping tracked and insured?

Yes, all of our international shipping options are tracked and insured for up to $100.00 for your peace of mind. Additional insurance can be added upon request for an additional fee. Please also note for orders above $100.00 (excluding shipping fees), we charge an additional $5.50 for signature on delivery services.

How long will my order take to arrive?

International shipment times vary from country to country but on average shipments will usually arrive between 9-20 business days.

Are there any additional import charges?

This varies from country to country. Please note that More Than Meeples is not responsible for any extra customs or taxes that are applied to your order. All fees that are imposed after shipping are the sole responsibility of the customer.   

Feedback and Suggestions

Have a suggestion or need some assistance? Please get in touch with us at support@morethanmeeples.com.au. We value your support and would be delighted to hear how we can continue to improve our services.

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